This policy explains how refunds and cancellations work for Selfmade, operated by Virgin Teez. By subscribing or purchasing credits you agree to it, together with our Terms and Privacy Policy.
1. What you’re buying
Selfmade is a digital service. Plans (billed monthly) and pay-as-you-go purchases grant credits used to generate ads, videos, reports, and other AI outputs. Because these are delivered instantly and consumed on use, some purchases are non-refundable once used, as set out below.
2. Subscriptions
- Cancel anytime. You can cancel your plan from Settings → Billing at any time. Cancellation stops all future charges; your plan stays active until the end of the current billing period.
- Current period. We don’t provide partial or pro-rated refunds for the current billing period once it has started, except where required by law (see §5).
- Accidental or duplicate charges. If you were billed in error, contact us within 14 days and we’ll investigate and refund verified errors.
3. Credits & pay-as-you-go
- Unused credits from a pay-as-you-go purchase can be refunded within 14 days of purchase if none of that purchase has been used.
- Used credits are non-refundable — the AI generation they paid for has already been produced and delivered.
- Failed generations are always made good. If a generation fails on our side, the credits are automatically returned to your balance — you are never charged for output you didn’t receive.
4. How to request a refund
Email support@tryselfmade.ai from the address on your account with your order/date and the reason. We aim to respond within 2 business days and to process approved refunds within 5–10 business days, back to your original payment method.
5. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country (for example, EU/UK cooling-off rights for digital purchases, where applicable). Where such rights apply, they take precedence over the terms above.
6. Contact
Virgin Teez
Email: support@tryselfmade.ai
Phone: +1 782 822 0679